Okay then I am going to share the screen Aman you are not sitting properly just make Sure you're sitting right, you can't even be seen are doing well Mohammad Amman Aman and Amman Just make sure that you are visible Properly OK I hope the screen is visible Visible to Everyone Here Also okay see we were doing availability g In the last class. I'll just give a quick Recap. So we were doing availability. So I am taking the example of Dubai to Dublin Here. So you get the availability in front of you. You can also display the schedule if you want. Are. In availability we only get those Classes which you can see which are available To Be Sold Immediately and We Can Create a reservation on the waitlist. Right? Or So you can make it on weightless or confirmed. You can make a booking. Schedule if you want Make a booking from. If you wish, from availability Make it. whatever you are comfortable at But only on the classes that are available It will be made. Like this class looks closed here Has been. O with C Q with C Alphabet With C means class is closed. S Means Class is sold out. No booking on that Will be able to make it. clear? So from availability Make it, make it as per schedule. It's Your Wish But At least you should know this from the schedule. It is known which classes are closed. You Will you choose cheap fare or expensive fare? Are picking up. You get a good idea of ​​that. Right? You can make it from anywhere. Ok? So V We're going to start with the peanut creation. Today. We have done the availability. So two who missed out on a few sessions and those who are New to session they would be able to understand Because we are going to start a new Topic. Ok? Availability little time It will take some understanding. those who did not take Steps for Last Session But PNR Creation If you follow carefully you will understand. Ok? Ok. Let's First Understand How To Create a PNR. PNR Stands For Passenger Name Record. all of you are already Aware of this. I believe it, right? a passenger There is a complete record of it. Its A lot comes into the passenger's record inside Is. Ok? in the passenger record Passenger's name obviously. Ok? Contact number Passenger fare you paid I took it, it comes. What meal does the passenger want? Is? Who wants special service? Or Any special remarks you would like to add? For check encounter and any special remark Which You Want to Inform Airline and Any Special Notes Which You Want to Make For that particular passenger profile and for that group of passengers who are traveling Are. Right? We can write everything. But Obviously, all these are mandatory. Will not happen. Right? So Triple9 Elements Which can contain around 1000 elements are in a PAR. means triple 9 serial Numbers can be made. Triple lines cannot come are within one PNR. Ok? But in this The mandatory limit is only five. only Five R's Mandatory. Right? Only five. See You have to hold the reservation first. When The client is coming to you and giving you money. not giving. He will only take quotations. From you. Right? Or you will just give a quotation. They What is taking miles? What notes to make All that is of later concern. Ok? that ticket issue Even after it happens, a lot of things happen Things. So actually we only need five things want to hold a seat in the aircraft and to block your passenger seat in the Aircraft. Right? And We Call Them Better By the name of print. Print Is a Shortcut Only. Create your own abbreviation if you wish. Make Right? It's just easier to remember Is. So, we remember the way we print. We do. Right? So P here stands for phone number. a phone It is very important to have numbers in the PAR. Otherwise PAR number is not generated. Right? Right down. If You Do Not Mention Phone Number Then Your Artenary Will Not Get Saved. Ok? It's my humble request to Everyone to write down also. Hello everyone You will get notes. I have already found many To. Right? But you must write down so that when You can refer to those notes later and keep them in your notebook. See. You are able to sink. Ok? Class There are many things mentioned in It is not in the notes. Notes One Run in a structured format. Butt In Class We Actually Learn How You Have To Do. So to make your notes also. whatever Points you think you should write. Ok? Come back to P. P stands for phone number. One phone number is mandatory. Right? you want So you can enter unlimited phone numbers. You can enter infinite phone numbers. Butt one Phone number is required. It could be anyone's Is. It can be of a passenger, it can be of A travel agent. being anyone's butt Needed So That Airline Can Get in Touch With You. Ok? R Stands for Reference. Reference means who Is working on this PNR? This is to PAR Who created the need to create? Need Received from who has given the need to Create this PNR. Yours truly here The name should come. Ok? Watch when GDS It was supposed to be for all the big Companies. Ok? Where multiple Employees work. So therefore our You had to enter the name there. But a Stand Alone Travel Agent Can Operate His Travel Agency Very Well. Right? Who knows GDS Yes, he can operate. So if you want Write the client's name here. like if I am the only one in my travel agency. Lavish opened his travel. Just Lavish There is only one and one or two more people. Ok? So If Lavish wants, here directly the client You can also add the name, right? can write anything yes. It's a free float text. Right? Actually it has to be written that need Where to create VIS PAR? people who work You will be instructed to write Down your own name. But there is no such set format Does not happen. write your name. Like Rafi Is. Suppose he is the only one who is working Who is working on GTS. So you don't know your name You can also write your client's name. yes. Later, when you want to take out the report, It may come from a particular element. You Can have your own code words also. Ok? It's a free float text. Reference only There is only one in PAR. not multiple Can. Right? Whenever you create a PAR Have to enter reference. When PAR is modified I suppose you made a PAR. Now The client says okay, I will pay the money. Client. You start issuing his ticket. Are. You added fairs. You can also send PNR to Will save. When will save again you have to PutReference. Right? Reference is always Part of the save process. As long as the reference If you don't do it, your PAR will not be saved. I hope Are you getting my point? Easy to Understand? Right? So there can be only one. one at a time Only people can do the work. Only One Person Can Work on Pennar at one time. So There Can Be Maximum one reference only. Is it clear? I stands for itinerary It's very obvious that without an itinerary, no one Booking will not be closed, right itinerary Means your travel plan your flight details There should be a minimum of one, it is obvious. You will go somewhere, that's the itinerary. You will make it so it has to be minimum one So it should be maximum 15 One way can be artillery or 16 Return If you are making a return PNR If the client wants to come back then 16 There may be artillery. Ok? if anyone Delhi to Dubai and Dubai to London going. Suppose Dubai is the connecting point So these two are considered artillery. Ok? Look, there is an actual meaning of artillery. Your complete plan of trap. Right? That's why Here we call them segments. Delhi to London is your itinerary. Right? Yours Client needs to book Delhi to London flight Is. Is your artillery. If you are from Delhi Dubai If you are going from Dubai to London, then in between There are two legs to the flight. connecting flight Is. We call this having two legs or two There are segments. They use word segments. You can also use legs. But the segment is a Better Word Engineering. There is only one itinerary. Delhi to London It is of. But Delhi to Dubai is first Leg first segment. Dubai to London is Second segment. So that would be two counts. If This is how the client returns from London. Dubai, from Dubai to Delhi will be four count. clear? I hope you are getting my point. Everyone? So the maximum return can be 15 more In a PAR of. Meaning we have 15 segments Pricing can be done simultaneously. if you want This means when a PAR is in So if you want, you can also get separate tickets for it. Can. If you want, you can go through it at once. You can also book tickets. clear? Then 15 The clause remains. Inside an itinerary It cannot be more than 16. System Cannot process. Otherwise also possible Not there. clear? Ok? Names of passengers. It's very obvious. You should have the names of passengers in your PNR. Name of Pax. We will give the passenger The packs speak. One is the minimum. Until there is one PAR It will not be saved. Maximum here is nine. Can. There is a rule that has been made, but I I have already told you this in the previous classes. Now this rule It is not followed. Some airlines speak There are seven or more people who will not come in one PNR. In. Some airlines do not add more than four Let me do it. Some add no more than eight Let me do it. clear? So those rules These are known through commands. otherwise You will not sell it. Minimum One Maximum nine. Never above nine. Will go. A single PNR. 30 people travel Are doing. Create three separate bookings Take it. clear? T stands for ticketing element. Minimum one, maximum one. Ticketing Element means that either the tickets are together I have to issue it. Ok? that you are ticketing Actually, we write this and that date in the element. When we come back to this PAR and work want to do. Ok? Suppose I made a booking on July 20 Delhi to Dubai. And I write it in I mean, July 10th. In the ticketing element I Let me insert the date of 10th July. Which means I can take action on this PNR. I will come on 10th July. clear? This is you I apply it for myself. Whatever date you are here Either write the date or not. Write. either you insert a date or you don't Insert a date. If you do not insert the date If you do this, you will not be able to get the reports later. In. When the system doesn't write anything to you How will the proof be given that you have paid on these PNRs? Action has to be taken. You won't give it, right? accept it Yes, you have written the date 10th July. Ok? So You can generate reports from the system. July that I have to work on these PNRs Is. Now you better know what work to do. Or you can also add remarks. We will make remarks later. But know this much That some action has to be taken. But here what Also you write date that does not get Transmitted to the airline. that airline's It does not pass. What does it mean? Whatever you write, the airline does not know anything. Right? Airlines set their own time limits Will give it to you. You wrote 10th July. You Made a booking today. Maybe the airline will be eight Give you a time limit. Right? So your 10 The July time limit is useless. If The airline gave it before that. so many times What do we do? We don't even write Some of it is that we will wait which the airline will provide. We will work on that only. Getting my point then? Go back to 30 when this element was first created. 40 years earlier when GDS was formed here But the timeline we used to write, the airline She used to give us that much time to hold the ticket OK to do was have fewer agents There was not much competition in airline travel. She also listened to the agents very well. I used to believe it was right but now in this Competitive One Many Travel Agents The time limit given by the airline is You have to follow the right so this element is now only Made to finish the job. to be Honest. It's already built, it's been going on Since then, I cannot make any changes. Not easy Is. So we just have to close this element. It happens in a way. Whatever you write Actually it has no relevance Of that gate. The airline will give us later. We will have to follow that. I hope you Understanding this. You can also use system limitations. Suppose that something that was made 40 years ago Can't move away. So how do we get him Have to close it. To be honest, no relevance Not available as of today. Is it clear? I Hope it is clear? When we issue tickets If it is finally done then it will automatically change to OK. There goes the ticketing element. Ok? Because the element has to be destroyed. Airline also converted to Airline OK She does it to him. I hope you're getting my Point. So if you want, you can always keep it as OK. We will follow whatever airline gives it. Will take. Fair Enough Amman & Rajeev I Can't See You. I hope the five basic elements are clear. We call them basic elements only whereby Your seat is held. No questions even Now Look, in case of domestic travel, it's okay. In any country when you are entering the name of the passenger of it should match with the id that person is Carrying is fine when it is domestic travel So you have a lot of people from that country. There are valid documents like India I have Voter Card, I have Aadhar Card We have Driving License We have PAN Also you have right in Card Right USA Social Security number and much more All ID proofs are there right? When You can also add your name in domestic alliances. are making domestic PAR, If domestic tickets are issued, the name will be the same. Adding the ID proof that the passenger carries Tax. Right? When you come forward. So you should add only what the passenger carried. Have to do it. What happens sometimes, especially Let me tell you what happens in India. you are Carrying voter ID card, right? But your name I wrote down what was on the Aadhar card. obviously Passenger is going to face problem at this Time. Right? So these domestic artisans b Be careful when you add the name. Names should always be Match with the ID prove the passenger is Carrying in case of domestic travel. I Hope it is clear. Voter card, voter card, Aadhaar card, Aadhaar card, Driving licence, Driving licence That's what has to be done. In case of international travel, It is only the passport. Ok? And no other document will work. In Case of International Travel. Or if you suppose there are people Travel with the government-issued IDs also Right when you are traveling for some purpose Like diplomats are travelling. Diplomat Passports are extra. So Joe Valid Passenger will carry ID while travelling You should enter the same name. Ok? someone's Passport is lost in some country The embassy is there to go and bring him back. going to give a temporary embassy issued the I'd like to return back to their own country Right, so you have to insert that. I That's why I am saying this because the name get it wrong, get the spelling wrong Yes, changes happen. But you have to Follow what is written in that ID proof which passenger is supposed to carry while Trapping. I hope I am clear. lot of Passports Do Not Have Last Names on Them Passports. Right? In India, we have First name concept also. Last Name The concept is also a South Indian middle class There is also the name concept. Right? these Islamic Religion is also a middle name concept. You go out of India. It May Be in Few Countries. It's only one name. Last Name It doesn't happen. There is no surname. Ok? Do you understand? The family name would have been It is not there at all. Whenever you look at the airline There are only two names according to the format Are. Given name and last name. Ok? two who has passport you can open passport in Front of You May Be. Right? only given name There is a first name and a last name. middle name There is no column of this in the passport. Above. It doesn't happen, right? Or does it happen? anyone Hu sez happens. There are only two things. Given name and Last name. Your name will probably have a middle name. Correct Is? But the one which is the middle name or the first name It will be written along with the name on the passport or It will be written with the last name. such as form You must have made the entry at the time of filling. As such only occurs. If it is written in first name, your middle name Name. So when you enter because now I will tell you the name format. Entry when You will do it if it is written in the given name In the passport, you too at the time of entry In the given name, we will write which is the first name. Let's say. I have hope you are able to say what I Am saying are you able to connect? I Repeat If you have a middle name with you and you Confused where to write that? If the middle name in the given name on the passport The name is written. So it becomes a part of the First name. Right? let me take n Example. If your middle name is written on is written at the place of Last name with the last name you give him Will consider the last name. such as the value I take the example of anyone's name I am taking it. This is given name and this is last. Right? Ok? Let's assume the name is written like this Gautam Kumar is the given name on your passport. It is written in it, so when you enter the name do So your name entry is done like this that first we We write the last name and then the first name. Then we write the salutation, okay I Hope name format is clear Last Name Sorry, first name. Slash Salutations Mr., Mrs., and Ms. Miss, now when I enter I will Kumar is not my last name by choice. I will write. What is the last name written above? Setia. Right? So this is over, last Name. Gautam Kumar will be part of the first Name. clear? I hope it's understood. If it is written like this in your passport Is Gautam and Last Name have written Kumar Sethia. Right? So the name you enter will do it first last name comes first last Write the name and then write it this way I Hope It Is Clear You can click a picture you can write down This is variant If you have entered the name wrong then it is Gautam Kumar. Setia is right if you do wrong Suppose Suppose this is a passport. Let me use markers Also. Suppose this was entered in the passport It has happened. Ok? And you named it in this format Wrote it from. Passenger will be denied Boarding. Simple 99% passengers will be denied boarding. The name is becoming the same, Gautam Kumar Setithia. But there Gautam Kumar is the first name. You have written Kumar as last name here. The given passenger will be denied poding. Take Cost Airlines. Hybrid Carriers Are. You will talk and request. Another one If you show your ID proof, we will let you go. Any There is no problem. That's your negotiation. Now your passenger's negotiation is at the airport Your negotiations on or as a travel agent Is. When a passenger has a problem with the airline Did you talk to the airline or check? Talked to these counters on the phone. getting my Point? That's your travel agent role. Time or passengers are able to negotiate well. He does his role but Air Airlines Like Air Canada Airlines Like Air India Emirates History Full Service Carriers Simple rule is they will not allow you to boat the They will not give aircraft boarding pass. There is definitely going to be some trouble there. In isolated cases, it may also be known I have given you ID proof that yes it is okay. Yes, this mistake can happen, but 99% Time passenger will be denied boarding At the same time, they will give you the ticket. We understand that you are absolutely correct. We recognize Also take it. The Biometrics Everything They will track Everything is OK. Ok? Give Sir, we will have to reissue the ticket. It will cost ₹1000, ₹2000, ₹2500, It will cost Rs 500, even if you can do it for free. Butt ticket You will be able to travel only after it is reissued. he himself We will also give you the session. You can contact the GDS yourself You can also reissue it. clear? So that is the Solution. Suppose you land into such a problem And the passenger says they are not letting him go. Are. The name Aldo is becoming the same. See Understand passenger, this thing is not acceptable Will do. Position yourself as a passenger Please Keep. The passenger will tell you that I am Gautam. I am Kumar Setia. Right? why refuse Are you? What kind of travel agent are you? To you I don't know this. Right? They Will Just Blame You. Passenger came from Gautam Kumar Is. The name is also written the same. Understanding the Passenger I don't come last time, first time, Is. Specially Passenger Who Is Not Well Traveled. Who doesn't know the rules of the airline industry. He will just he and She will just blame you. Am I right? You too You would have done the same thing in their place. So Even if something goes wrong, the solution is to Reissue the ticket. Ok? Talk to Airline That You can reissue it. Reissue the ticket without Any charges. Because this is just a name, Entry change. You will automate it through the system Charges will apply. Get the code from the airline That writing of the free reissue is free It will be reissued. I hope it is clear. If a mistake happens then this is the only solution. Ok? But make sure that hefty for him The passenger may not pay the amount. Because They ask for money at the airport without thinking. Understand anything. Right? And that passenger again I will tell you later. Even if he did Like that over there. I don't even admit I told you Are. And the passenger said to me $000 Charged it. He said the full ticket It will not be made. Obviously that passenger is gone For ever now. It went out of my hands again. Right? I hope you are getting my point. And if someone doesn't have a last name On the passport. Right? Format of each airline It is different. Ok? By your own sweet will First of all, we never say last name blank go. Understand this. there will never be a Blank in the place of last name. System He will not proceed further. Imagine you are Filling up a form. That is mandatory. Red It's marked. There is no moving forward Assist. Right? Now that there is no last name. What does anyone know when the last name is Is it not on the passport? Ma'am, I will repeat FNU. Okay one by one. Malik, please speak. The same name has to be written in both the boxes and Some airlines have to write LNU. Last Name Not Last Name Unknown ok someone else also answers i think Tasha repeats the name Repeat the first name only Ok ma'am yes ma'am Ma'am, in some airlines, the first name The last name gets repeated, that is the airline It depends on the policy of LNU. FNU Yes, it depends on the airline policy. It doesn't always happen that it will repeat Suppose a person has only one name Rishita. Are. Now it is written Rishita Rishita. Right? This will not always happen, wrote Rishita. It is in the given name. You are also in last name Do Rishita as per your wish. No it is not The format for all the airlines. Just 10 Two 15% Off The Airlines Follow This. and middle Some airlines in the East follow. Just this rule. Malik also said the same thing. Rishita must be doing Middle East. Maybe Are aware of it. So you gave this answer. clear? Some airlines in the Middle East speak Yes, repeat it. Ok? These lines say something Write Mr. and Miss in first name Two. Write Rishita as the last name. Right Understanding Mr. Miss Altation Will Go in the first name. Name Full Name It will come in the name. As Malik said LNU speaks of some airlines. Write it down. LNU means last name Unknown. Make sense. So some airlines say Yes, there is no last name. No problem, simple Do it LNU. Some airlines speak Take the full name and write it in the last name. Do FNU next. FAU Jitney Airlines Crossing the ocean from the Atlantic. 70% Airlines speak FNU. Right? Ma'am how do I know which airlines? Are you doing this? Yes that is the most important question. you have to Follow rules and regulations of the airline in That's the case. Full details are also available on the airline's website. There is no proof of infection. It is not correct. I Wood is not correct from knot. There is information Not only this, in the case of some airlines. Etihad It is available on the airline's website. Air India's It is on the website. Right? But it is nothing. As we go forward I will share the list with You. But Mostly, their name is wrong too. plenty of formats Yes, it is wrong too. only You have to just trust the airline Website. You will go to Google and write it. You will find third party blog blocks. Let's go. Never follow them. Everything is wrong. Never Follow them. Your passenger will face the problem. Ok? Either call the airline and check. Sometimes the airline will not be able to answer You if you are taking connecting airlines. So I will tell you what to do in that case. Right? If you are taking a nonstop Airline. If not on the airline's website Gets a call from the airline. Calling in India Take. There is no solution from India. Hub Pay Call me. You will always get an answer. Meaning of hub Where the airline is based. Air France is Call France. Answer from India Can't find it. Full Proof France Do it in the one. At the call center. clear? You Will always get the answer. Call centers R Open 24 hours. Website and call center. I Will Share the List With You as We Proceed I will share it further. But changes happen live. June-July changes in every year There are. So it is your responsibility To keep track of changes which are happening In the airline system. Right? Lufthansa Make a lot of changes recently. Alitalia which is italian airline is part of air India also did it. Air India also in January I did it in the same way. Air India Changed It in Last January Itself Alitiya Italy's airline is part of Lufthsa Group Now. So those Lufthsa guys Following the rules. Some more rules first Used to follow. So you don't have to do anything. Which is your official ID Gmail IDs, Red F Mail IDs from Hot Mail ID System They get rejected. Right? our own Official ID of the travel agent Register with your official ID. airline Whatever changes will happen on the website automatically A notification will come. Getting my point? Gmail, Red If Mail, Hot Mail Will Be Rejected by the system. Do not do it. Accept The system will accept it but it will be internally rejected. Will go. There will be no infection. Ok? because They are basic servers. It will come automatically but you have to keep a track of it. It. There are only two ways to keep track. Idar You get the information from the airline if you Subscribe and check with the airline. clear? Ma'am stay on the website to register For. This is the mail ID. It happens. It happens. It happens. Have to do it there. Ok. can pay there yes. Yes but with your official ID if I do withSaroj.com The system will not accept it. If I use My official ID which has a server tourismschool@com It will be accepted. Ok? I Hope I Am Clear with everyone. So never use your own mind and never keep your Knowledge limited to that has to be repeated. Have to do LNU FNU. That is half knowledge. Half Knowledge Will Make Your Passenger Land Into A problem. And deny boarding would have been 100% It is in such cases. Passenger cannot proceed further Will get it. Don't get even one letter wrong There is a commotion at the airport. That is the problem, the passenger is a different problem. Passenger gates will route through travel agents. The route you booked your ticket for will be the same. Make my I did it with cow dung from Trip, that is the answer. They do not give the right so the passenger gets into A problem in such cases is clear. Okay now coming soon things go ahead Females are official, like hot. It is mail or off mail, it is not official It is there but it is a female, isn't it? Female is also not official, they are who complete The world can use it, it is not official. which is your The one from your travel agency is only People at your travel agency can use aren't those servers, they are official ones that They are made official for the whole world Not there. Okay, yes, someone else was also asking. Question No ok now where does the problem arise when we Connecting airlines are booked separately. You took Emirates from Delhi to Dubai. London also Emirates Li Simple Ticket Emirates The issue has happened and only Emirates rules are followed. Gotta fly from Delhi to Dubai Emirates. Ok. From Delhi you took British Airways to London and New York ahead of London, you American Airlines took. Now whose rule format to follow Will you do it? I repeat. Will you repeat the question? Delhi to London, British Airways took and New York American Airlines onwards to London Took. British S.I. Think OK anyone else having any other answer Any Other Answer Why Not American Airlines I think I think international boarding where This rule of the same airline will have to be followed. will have to Say it again Malik I am talking about international boarding. Meaning, the same airline will be responsible for the immigration process. will have to follow the race No. No. For the previous airlines The previous airline you are talking about is fine. Partially correct but immigration There is no link here, you can go international. You are flying on a journey, right? Immigration? Initially, Delhi will be in Delhi only. London will also be immigration forward to London Two New York will also be immigration. If you are not planning to go to New York, then check Will you do it? The visa will be checked in Delhi only. All yes Ma'am maybe Joe Ma'am Joe airline Joe ticket issue I think he will be on that, ma'am. Yes, look at the airline that issues the ticket. will be. What is Most of the Times? 90% Times a First International Carrier Pay Tickets are issued. Right? Most of the Times are like this. This is the first It is an international carrier and tickets are issued on it. Has been. So in this case it became easy. Tickets are being issued on British Airways. I am following the rules of British Airways. But where the first international cadet Tickets are not being issued there, right? 99% of the time the ticket is being issued on the same platform. It is followed. But Still Passenger Can Face The problem with what I request you is because There is no single rule for the entire World. You're going to Australia Rules R Different. You are going to the USA Tracking Question rules are different. Right? So I came I would recommend you to cross check with the call Centrols. Ok? Because if you believe Delhi to Singapore on Singapore Airlines going to Singapore to Melbourne are on Converse Airways. In this case, most Off-the-Time Qantas Airways Pay Ticket Issue Will happen. Rule also applies to Concessors Airways Needed If the rule is same for both then There is no problem. Ok? But both If the rule is different then problem arises. Because you have to travel to Singapore. On the airline. Singapore Airlines will say that We will tell you how to follow the rules of Qantas Airways. While you are on your first journey Belongs to Singapore Airlines. Getting My Point And if you are going from Delhi to Singapore Airline pe ja raha ho aur Singapore to San Francisco, let's further assume that you You are going on United Airlines, right? The rule will be different. When you are with in TC Are you living in that particular TC area? If you are living in ITA area then the rules are different. You cross the ITA area, rules are Different for Same Airline Singapore Airlines Here the rule follows different when money Flying with potion, Rule Different follows. Right so there is no sure short I can also give the answer for this right by making a rule. I will give you the rule, maybe after 2 months again Change should happen right when such arteries come Where on First International Career Tickets are not being issued. Write It Down In Bold Market with Halter That You Have to Check with the year. Ok? Because that exception It's done. The exception was made first because No ticket issue on first international career It is happening. Ok? when an exception occurs Isn't it so that we can take exception to everything? Let's go then. So you have to call and check. I Hope it is clear. First check if it is in the same format or not. Both airlines. If it is same then there is no problem Not there. If it is not the same then you will check it. clear? Ma'am if both have different formats then Then how will we issue it? Different Only one person had to do it. of only one happens again and we check in remarks Have to insert. One of my students is Face such problems. Virgin Atlantic was They say it was Pacific, it was Round Artillery, Round the Globe was artillery. He Face Problem. Cause Round the Globe Artinary What happens in? 15 Arteries Are. You are crossing both the oceans. Multiple airlines are involved. So his The methods are quite different. Right? You will check with the airline because the airline Then it gives you a common session in that case. That is from the airline which has court shares. You can also ask which of the two Who will get it? Court Share Airline Case Due to which Tickets are being issued, it seems most of The Times. And ma'am, like if from Delhi to London and London The question you just asked about Delhi From London. London to New York in this case Who will get it then? British Airways will. Tickets are also British. There will be an issue on the airlines in this case. First Tickets are issued on international carriers. Delhi to London distance is same 8 to 9 hours. London to New York There is distance. 8 to 9 hours everything is equal Used to be. Tickets will be issued on the first pay only. In the case. And if the distance to New York is too much, ma'am is coming again Hey look, you have to follow the rules. then it is not necessary That depends on the distance. You If you want, American has bought this entire ticket. You can issue it on this also. If you have the concept You know how to make court shares yourself. We If you wish, American can book this ticket online. You can also issue it and then it is fully followed. Rule But By Default System British Airways Will give in that case. Ok? So whenever there is a difference between two airlines Getting involved: Make sure and first No issue on international carriers Ticket Make Sure You Have to Check With the Airline. clear? Ok? In case of through ticketing. and when Are you issuing connection tickets? Conjunction Ticket Do you understand everything? I mean, from Delhi to London, I Issued on British Airways. from London New York American Airlines Pay Issue Key So it is simple. Delhi to London British Issued on Airways. British Airways rule Will work. London to New York American Paid on airlines. American Airlines rule Will work. clear? The issue arises when there is single pricing. Is. The rest is clear, right? Delhi to London Is British Airways. Obviously the rule is of British Airways. clear? ma'am Say. Ma'am in this case if true taking We are doing this by creating PAR First we go from the airline hub Confirm it and then proceed further through it. We will proceed as to what to do Exactly because you are in the same PAR kept it from Delhi to London, it's okay, it's good Delhi to London British Airways and London to New York American Airlines You have placed the connection ticket issue in the same PAR You are going to do it later, the name is the same. The bar is set, right? So before the airline Check it. If the format is different then You should do it separately. You need to know that beans It should not be kept in PAR. Then clear? Because only one name comes in one PAR. It can be done, right? The name will appear only once. I Can't Repeat Gautam Setia for British Airways and Gautam Setia for American Airlines. Right? So in that case you will have To create multiple PNRs. Later we Let's link the PARs. Ok? Ok? Then the passive ghost thing would also come in handy Is. Who asked what is the passive segment? If there was a course then it would be very useful to us. Things become useful to us only when they are clear ethically. Okay, but passively, everyone uses unethical methods. know from I Hope I'm Clear Should we create a PNR on the system I have an question Go Ahead Shivani Usually when I call the airline It might take 30 to 45 minutes of waiting period right so how I'm gonna make sure That customer will wait for 45 minutes. Your Question Is How to Make Sure That Customer does not miss flight? or no No ma'am, I will tell you. they are speaking When you call customer care, He does not pick up the phone for 45-45 minutes. We So ma'am, how can the customer wait for so long? Can you get it done? I still didn't understand. Sorry question. Then Speak to Meaning you are talking about port sharing Calling your airline first Needed Should be done in their hub. We If you have any questions, please contact your airline. We Whose name format will be used and what If it is useful, call your airline. If yes, then that phone call lasts for 45-50 minutes. No ok ok in that case see Shivani first thing So we are not going to issue the ticket Instantly Right You Can Always Hold a Hold PNR as per your wish Marzi naam pe kar do ok when you get Time supposes the client has given you the money And now you want to issue the ticket of the client then you cross check the details and Make PNR Again is fine then you can do it You Can Always Do That ok fine and by the way The Best Strategy in This Is That You Talk To airline you know that this is the business you Get for these airlines right these 10 Airlines are the frequent flyers for You. Ok? The client who comes to you, They are major, they majorly want to travel on Deez Airlines. You already have airlines Keep all the name formats. So That When The client comes, you do what you do what you don't Have to call the airline at that time. already Keep your Excel ready. clear One Follow-Up Question Do Airlines Provide Different customer service numbers for the agents No Everyone's beans No number is true for the agents but for Agents De De Do Who Have a Separate Email ID Chat Bots Sometimes Are Separated by Few Airlines But I Haven't Seen for Many Airlines Like This But They Do Provide Separate Email IDs for Travel Agents Travel agents can send emails on that end. From customer service you generally get a reply Very Quickly These Lost Airlines Cases I come, they don't pick me up, I'm waiting gone. A customer care will connect with you In 2 minutes, 3 minutes, 10 minutes. generally Happens for Locast Airlines and Hybrid Airlines. I'm Going to Share Few Formats with you. Ok? But as I said Airlines keep on changing their rules. So You should keep a track of it. But the best Practice is that you know these 10 There are airlines. There are 15 airlines whose work I have it. I get cliented. He first You can create and keep all its formats from here. So That When the Client Comes You Don't Have to Call the airline. You know the answers already. Ok Ma'am ma'am like is this MMT or Goivo Some mean that in all the portals there are Ma'am, if I don't put it then it will automatically their system No, a lot of mistakes happen. I give you my Should I show you WhatsApp? I Have Stopped Reading True messages for because I am not dealing with me too say I'm dealing with my Students. I get so many calls, so Many messages like this in this name format Did it. The Micrip guys are not doing it right Are. Didn't you tell me earlier, it's not full proof. Gautam. It is not like that. He is of his own free will Anything can be written from this. It doesn't exist. You go to go IB make my tip Try it, you will get a wrong ticket. Like TBO Is. It is also written below in the TBO that If you don't have a last name, you've You have to put the last name and on the portal TBO is to be for travel agencies it Is. For travel agencies to help you That's done, so it is for B2B portal For travel agencies and that too nonstop In the case of airlines, you will get Direct airlines when connecting airlines You will get involved, then try it Gautam. Make such combination yes no But it gets a little confusing, yes. Confusion remains There they themselves are confused as well. You guys will check with the airline, those people too Check it out The problem will arise only when there are passengers. does not have a last name. Otherwise someone There is no problem. Neither the passenger has a last name nor do they come. Are. Normally the errors that occur are the last They happen on time. So And all these errors are our own creation. This has happened because while filling the form we Make mistakes. We ourselves created it Are. Who did not do anything wrong or the passport office has done wrong or we as an agent have done wrong Have done. Right, you try making a combination, Gautam. TV and rear travel, whatever you use. Answer there too. The passport is of Mohammad Aman. No surname It is in it. So if it is not the last time then whatever You will travel on the airline yourself. You have become an example for yourself, agent. Bhi ho passenger bhi ho then you have to Cross Check Every Time You're Making Your Own stamp Okay, it has never happened, I deny it. boarding case No ma'am no no Ma'am I always use Mohammed as my first name. I give it to you and make Aman my last name. I never had a problem with that This rule is normally followed in the Middle East. Has the Almost Entire Middle East Right Almost accept one or two airlines So you will not face any problem if Are you traveling to Europe or Towards Australia or America Problem will come there majorly FNU Only LNU is used UK USA Canada Mexico Australia In Europe these cases you always cross check Have to do it differently from different formats airline Okay, the Middle East is a bit synchronized. Look, the first thing is about synchronization. Understand the reason. The Entire Middle East Is Dominated by one single religion. Right? So It is very easy for them to frame a policy Also. Ok? and all the airlines if you Talk About Gulf Airlines They All Are Almost Four and five star type of airlines. Correct Is? As good as the airlines we are talking about There are Gulf carriers. so they are already In sync with each other. So that is why you It is easy to maintain one single policy. There are many airlines in Europe too. It has become a single policy. Italy also Lufasa Clubbing happened with the group. Luthsa Group There are already 810 airlines in India. Ok? So things will become more easy as we go forward but there are complexities in Name. Right? and visa to LNU in airline Had imposed. We LNU in Turkish Airlines Look, you're telling it yourself, aren't you? Installed LNU in the airline. Because that Europe Turkey became a part of both Asia. Right? So You Have to Cross Check and Never Follow Them Rule what does who are doing visa business and Those who are doing visa course and will be Doing Visa Business. Visa Rules Airline You will not put name format visa in ticketing. Some things but airline Because of combination of airlines in ticketing also comes. So We Can't Follow Simply Visa rules. If you talk about USA visa In So LNU FNU is followed. But If you are flying on a Middle East airline Are. LNU FNU will not follow. Europe If you are travelling by an airline then no LNU will be. FAU will follow. Someone from the USA If you are taking airline then LNU will follow. So never take a visa as a solution to air stamp. That was Link with Each Other But for Name Entry Format Visa Is Not a Session to Airline tickets. clear Ma'am, there was a little confusion as to how we Bored from Delhi to Bengaluru. Bengaluru to London We And you're from London. Ok So ma'am, in this the name format means international The airline is the same one that flies from Bengaluru to London. is going Yes Delhi to Bengaluru Bengaluru to London London from New York We So the first international airline in this is the same Hui na, who is going from Bangalore to London Exactly, exactly the same ticket also. The issue will also be on the same issue. So in this the ticket will be issued on the same, right ma'am and The name format will remain the same. I will take a name for it, okay? Meaning, the one who stayed in the same TC and who was first TC will either change or first that region will change That is what happens, normally that is what happens International carrier on which the ticket is issued ma'am Look, if you look at the entire journey ahead, It has a combination of Air India United Airlines Ka So Delhi to Bengaluru is Air India and Bengaluru to London is air India is ahead of United Airlines and So Air India's name format has become an airline. It is coming in combination, you should pay attention to it. to see No ma'am, I have come all the way from Delhi to London. Spice has moved from Delhi to Bengaluru. Jet Airways and Air India from Delhi to Bengaluru From The format will be different from Delhi to Bengaluru. SpiceJet's name format will be different on the ticket. will have to make Well, there are two tickets in this, meaning two Spicet is not with anyone and is ahead Combination tickets will not be issued. Very limited pay in single through ticketing Is No, I mean, any example. You can take any one from Indigo from here have to go further If Indigo's format runs differently Indigo Air India will not be issued together No, Indigo and that Turkish Airlines You can do it, but the routing won't be correct. No, for example, you have to check that What name format will be used in this? Low cost and high service full service whenever If career comes then it is full service career. There seem to be rules, but yes, there are multiple airlines. Never Assume Check With the Airline Ok. Ok. Ok. Donation. So let's create a PAR Quickly. A Basic PAR. I hope the system is visible. Ok? I am going to display again. See As many live commands are displayed Isn't that always for 3 minutes. So you Too late, the system gets deactivated. Is. The command is not processed. whenever It is more than 3 minutes you have to Display it again. Because the number of seeds, Pairs keep changing because it is Live system. clear? Ok? I'm going to create a very, very basic PNR. Now this is the print order, if you want You can follow along as I explained. Are. But according to me that is not Practical. What I do is that I first I sell itinerary so you can check availability Take the flight before. After that the rest of us Will keep adding everything. Then isn't it the most There is critical artillery. Name is, he would have done it Are. The remaining steps will continue. clear? However, you have to enter the phone number first. Tax You can. I will tell you the commands. to him someone You can also add it in the sequence. this is What I will do. Ok? either you can follow You can also use my format or your own. yes. So now to sell a seat first select who C airline you want to take. Ok? Let's say we want to take Air India Triple One which is departing at 6 am in The Morning. Let's assume I have to buy this one. so i want Two Sell One Sheet S1 SS1 SS means selling through short sale shortcut. Availability is displayed in front of the shortcut We are selling from. Availability is available Shortcut. What do you do in long command? We Airline name, airline number, everything Let's write. Shortcut Means Availability Sell ​​it. SS Mean Short Sell One Means Want to take a seat. same passenger Is. H is the lowest class. I hope you are able to see the red spotlight. If it is visible here then it must be visible. Red Spotlight is visible, Shivani. Ok. So, I Want to sell in H class. Why in H Class? Because the last class always It is the lowest. So I sell in the lowest I am trying to do it. H Class Inn Line number four. I repeat short sell one seat shortcut to one I have to sell the seat. I may either write here I want to do it in Air India Triple One. They It will become incorrect after formatting. That Long It is part of the format. I instead write I give that to me H class sale has to be done in serial number four. I put the same thing here in H4. H is The Lowest Fare Class Line Number Four. Meaning Serial number four. I hope it is clear. So I Click Enter and Your Seat Will Be Sold and you will be able to see something new The process has started. clear? If you want to add returns. if you want You can add returns now. later if you want I can do it too. Right? Suppose I want to Add Return Right Now. I again I will throw availability. 28th July for example, return from London This is Delhi. Ok? A passenger has to go. The returns are also the same Will come. So I do SS one and here pe k. Suppose I want K class in line number three. clear? Just wrote the PAR. Where are the next steps? Is? K Class in Line Number Three It is clearly understood that a passenger is going Only one will come back so I made a return sale I have taken Delhi to London London to Delhi one If you want to make them then don't return them, sell them now. I have not decided whether I will return it later or not. You can enter it anytime before pricing You can also add. So I've sold the artillery. First Step Now it's ours. I'm going to do next Step Now Which is adding the name. becomes critical Name. You will always add after taking the password. you can Take physical passport and WhatsApp Pay Take. But until you have the password in your hands Full name or ID proof of the messenger I have to travel with it. Till then you name No, you will not add it in between. Because the name Once added. It does not get deleted. It just gets modified. And that too every air The line does not separate. NM One NM Means Name one means adding name of one single Passenger Last name comes first, always international The concept is going on here, the entire last The name will come before the slash MS. So the last name is Mehta. First Name Is Shivani and I have given salutation MS. Even if someone is married, you still have MS You can write. MS is a universal salutation For ladies right for adults. Mrs Means If you want to write Mrs., you can write. No, yes Ok Space in Shivani and Salutation MS It is very important to have space. If I enter the space If I don't write it then it is for the first name Spellings are formed. clear? so there Has to be a space. Leave some space elsewhere No, it doesn't make any difference. But where It is not understood or the meaning of the name Changing or not changing the spelling. You have to pay special attention to that. Have to give. Shifani and MS There Should Be Space. In salutations and first names It is very important to have space. Enter clear? So we are done with the name also. Now I'm adding phone numbers P I'll just type AP here and enter it. AP means add phone I will enter AP after clicking on it, obviously C The thing is when I am entering by doing AP Then your institute profile will appear. You are the one who can profiling your travel agency It will come here so as soon as it is done Riton Tourism School contact number has arrived Company of Law and Tourism all written Went. The profiling is based on this particular ID. That she will come. Right? So like if Rafi does AP so his travel The name of the agency will appear here. If Kaushika Does it Kaushika's travel agency name come? Will go. Just with the app that you gave to Medias I had given the details in the name of which media is Details will come in this. Ok Ma'am, if there is a passenger here You will have to give me your number in that case. Can. Passenger's number also. Let's First work with minimal elements. Then I will tell you further. Ok? And now let's do the ticketing element. When let's do ticketing element as ok only. Ok? Let's assume we don't write anything. Let airline give their own time minute. Correct Is? So TK is for ticketing element. And I do okay. Space two, not two. Yours It's your wish. If you want space after the vaccine You can also give it. TK Space OK and Just TK OK is also Ok Enter And then the last step which is reference. So I do reference here R F means reference I am writing my name. Artly the same come Needed Who is working on the booking. That's it. All five steps are completed. Reference is not visible in PAR. ER If you type ET here, it means end. The Transaction. The work is finished. and tax Two transactions. After that PAR you If you want to open it again, you can do it with a Command. Right? But if you do it Dus to work. one then ER means ET + RT. ET means End the Transaction. After that we will write the PAR number along with RT We replace the PAR. Retrieve We do. Right? But when you're in the ER So both the tasks will be done. Butt Transaction Will end and your PAR will redisplay. If you do ET, you will have to do RT. Later In case you want to retrieve the PNR to read that you have added everything correctly Or not done. So instead we use ER Which is better? This will also end the transaction and your PA will also be retrieved. E Means and R Means retrieve redisplay. So I'm doing it, I'm just seeing carefully on The screen because here comes the warning Is. Everyone just sees on the screen ER Karne Pay warning is coming. Ok? Warning is not going to interfere with the PNR Creation process. This is what is written it Time to book travel insurance. If something is written on it, it means Out of These Five Basic Steps Something Is Missing. That is why PNR cannot be saved. Or you made a mistake and then you An error occurs. Every error will have a meaning. But if a warning comes, you can bypass it. Warning by doing ER again. Ok? Bypass the warning for the time being. Until we cover those things. ER Do it and enter it. Other than butt warnings It's Time to Book Travel Insurance Something else comes along. it means you've made Some mistake in PNR creation. clear? So this is the PNR number of Ametheus. When Dobara ER Karoge, Your PNR Will redisplay And this is the PNR number of Ametheus Joe I have highlighted it in blue. Ok. Now when you all practice, if any error occurs comes up and you're not able to Understand it by yourself send me the Screenshot I'll let you okay You all have my WhatsApp number in case anyone Isn't Having You Can't Not It Down Again Now your PNR is ready. Now if you Have to work on the second PAR. I copy I am getting your PA number because I will tell you How to open. Suppose you don't want to work on It now. And you have to work on the new PAR. So IG you will definitely do it. Will you ignore it? These PAR will be closed. will be ignored And you can start fresh. Ok? To create a second PAR, the first one You will have to ignore it. Otherwise, whatever work You will record it in the previous PAR. will be. It gets recorded. It will be saved only when Will you do it? Once you have realized that something is wrong. IG it. Old work gets ignored Is. And now suppose you want to retrieve the PR Which you have created. So RT and drink it. Do the number. For now, go ahead and I will also tell you the commands. RT PAR Number and Your PAR Will Replay Clear Fair Enough Watch Now Airline Has Given Us a Warning I will explain the PNR step by step. I will explain HSC in next class ok I Don't Want to Run and Explain It to You All Can make PNR today tomorrow and when we Meet again on Wednesday, I will explain this. Structure of the PNR. Now See Carefully, it has come on its own. In an OPC C stands for cancellation OP means option element. Option cancellation element. Meaning of option There is in-a-way ticketing. Reminder Lyrics You can do this. It says July 7th. 1158 AI Vi is Air India Air India Cancellation Due to Know Ticket Delhi Time Zone. So first understand this time Whose zone is it? He is from Delhi. clear? System is saying Air India cancellation Due to know ticket. System Is Saying Air India will cancel your itinerary. Now this Your itinerary is confirmed. will cancel it If you fail to issue the ticket by July 7 1158 This auto deadline has come, you have 6 today It is July, 1158 systems are being installed. automatically picks up so you have Exactly 24 hours to issue the ticket or You will delete this artillery so that no one and be able to afford travel and you're going to add Fares and issue the ticket if you are on July 7th If you don't do this by 1158 8 then the system Automatically release your artillery Tax De Cancel Will System Make Sense That is why I was telling you that vaccines Write anything in OK and your date in the airline You have to give it yourself I repeat myself OP means option which Means reminder See Means cancellation July 7 1158 which is Delhi time zone AI Cancellation Due to Know No Ticket AI Is Air India Air India will cancel your itinerary If you do not issue the ticket by July 7 1158 Right now we just held the booking is blocked in the system of the line and I haven't done anything, just grabbed a seat. did nothing else Ok in the next class I'm going to Explain the structure of PAR and when What about us if the airline cancels? The role is very important Because the airline did its job. Later we also have to pay attention otherwise Penalty comes clear Any Questions by Anyone Now I request everyone To please practice right whatever you Time has been decided for practice Please do practice win are creation so that You know how to create your next class. is definitely linked with today's class Practice ma'am, I am not at practice I can't because I don't have media. I hit the galley You can practice by talking here. The number two practice in the institute If You Want to Practice You Can Get in Touch with lights and lamps I am sharing their number, they will give you the Practice exercises. You decide the time Take. Look, will any of you ever say that Practice has to be done at 9:00 in the morning. If any He said that it has to be done at 4:00 in the evening. So Obviously you will face the problem. you are one Decide on a fixed time. it is better for You also and for us also that you I was able to practice on time. sometimes up and down It happens. We don't mind giving you again Also. We don't mind changing the time. But It's better that you decide one single time do it. This number belongs to Roshni and Lamp. And in case you don't get response on this Number sometimes you can call on the landline Number. clear? Talk to them. They will give them will Explains how to practice and then You Can Practice Destruction Yes, your question is clear. No, actually I was a little late by 40 minutes. It's done ma'am because there was current issue etc. here. Now some recordings etc. can be found of this. Is The recording is not clear, but it is right Yes I will upload the notes you have prepared. You have learnt creation, right? I understood a little, but I need to repeat it a little. see again Okay, I have a backup of that. I I will share with you. Thank you so much. Please WhatsApp me. With your name with your name. Ma'am, please provide me the notes also. There are no notes either. I will give you. Give me your number. Upload your will on Google Classroom. I will upload it on Google Class. Ok? So do practice without creation because in Next Class It Will Be Completely Link With today's class. Next Three Classes Are going to be linked with today? Ok ok then take care everyone Bye Thank you ma'am, thank you bye ma'am